Shipping policy

Thank you for shopping with Chicovazen. This Shipping Policy explains how we process, ship, and deliver your orders.

We are committed to providing a smooth, transparent, and reliable delivery experience.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with shipping details.

During peak seasons or promotional periods, processing times may be slightly extended.

Chicovazen currently ships within the United States.

If you are located outside the United States, please contact us before placing your order to confirm availability.

Standard Shipping: 5–10 Business Days

Delivery times may vary depending on your location.

Please note:

• Delivery times are estimates and not guaranteed
• Delays may occur due to weather, carrier issues, or high order volumes

Shipping costs will be calculated and displayed at checkout before completing your purchase.

We do not charge any hidden fees.

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment.

If you do not receive tracking details within 5 business days, please contact us.

Please ensure your shipping address is correct at checkout.

Chicovazen is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Orders delivered to incorrectly provided addresses

If you notice an error, please contact us immediately.

If your package is delayed beyond the estimated timeframe:

• Check your tracking information
• Contact the shipping carrier
• Reach out to our support team for assistance

We will do our best to help resolve the issue.

If your order arrives damaged:

• Take clear photos of the item and packaging
• Contact us within 48 hours of delivery
• Include your order number and photos

We will review the issue and provide an appropriate resolution.

In some cases, items may be shipped separately depending on product availability.

If this occurs, you will receive separate tracking numbers for each shipment.

If you have any questions regarding shipping, please contact us:

Chicovazen
Email: help@chicovazen.com

We aim to respond within 24–48 business hours.

At Chicovazen, we are committed to providing reliable and transparent shipping services. Your satisfaction is important to us.